Privacy Policy
Last updated: December 12, 2025
This Privacy Policy explains how LUCIDO GROUP S.R.L. (“LUCIDOKnow”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website, services, and platform.
1. Data Controller
LUCIDO GROUP S.R.L.
Via Cavour, 147 – Roma, Italia
VAT: IT18225101007
Phone: +39 347 228 2858
Email: office@lucidoknow.it
2. What We Collect
We may collect and process the following categories of personal data:
- Identification Data: Name, email address, billing details
- Usage Data: IP address, browser type, pages visited, time spent on site
- Content Data: Files, text, or other materials submitted for translation or learning purposes
- Payment Data: Only processed via secure third-party providers (e.g., PayPal, Stripe); we do not store card details
- Communication Data: Messages sent via contact forms, email, or chat
3. Why We Collect It
We process your data for the following purposes:
- To provide and manage our services (e.g., course access, translations)
- To process payments and issue invoices
- To respond to inquiries and provide support
- To improve our website and user experience
- To comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual necessity: To fulfill our agreement with you
- Legal compliance: To meet obligations under Italian and EU law
- Legitimate interest: To improve our services and protect our platform
- Consent: For optional communications and cookies (where applicable)
5. Data Sharing
We do not sell your data. We may share it only with:
- Trusted third-party providers (e.g., payment processors, hosting services)
- Legal authorities if required by law
- Internal staff strictly for operational purposes
All third parties are bound by confidentiality and data protection agreements.
6. International Transfers
Your data may be processed outside the EU only when necessary and with appropriate safeguards in place (e.g., Standard Contractual Clauses).
7. Data Retention
We retain your data only as long as necessary for the purposes stated above or as required by law. You may request deletion of your files after service completion.
8. Your Rights
Under the GDPR and Italian law, you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent at any time
- File a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali)
To exercise your rights, contact us at office@lucidoknow.it.
9. Security Measures
We implement technical and organizational measures to protect your data, including encryption, secure servers, and access controls. Only authorized personnel may access your information.
10. Cookies
We use essential and performance cookies to operate our site and analyze usage. No profiling or cross-site tracking is performed. See our Cookie Policy for details.
11. Updates
We may update this policy from time to time. Changes will be posted on this page with the updated date.